How to convert a former drycleaning property into a commercial rental space

SIX STEPS THAT SHOULD BE TAKEN BEFORE CONVERTING A FORMER DRYCLEANING PROPERTY INTO A RENTAL PROPERTY 

BY: MORGAN SALTSGIVER 

Across the country, a wave of small and independent drycleaning business owners are shutting their doors to retire or start new careers in response to a volatile economic landscape. Some rented their properties and are now leaving property owners and real estate investors scrambling to fill those vacancies and protect their investments. The fact that drycleaning properties have a history of environmental contamination paired with the quickly dwindling demand for drycleaning services means these properties will likely need to be retrofitted for use by a non-drycleaning business.  

Preparing your commercial property for a life after drycleaning is a complex process. There are physical updates that need to be made, potential environmental liabilities that need to be assessed, and legal obligations that need to be upheld. But it is all worth it to ensure that the property remains active, and cash continues to flow into your pocket. Here are the six steps you should do as a commercial property owner before leasing your former drycleaning property to a non-drycleaning tenant.

STEP ONE: DECOMMISSION THE DRYCLEANING EQUIPMENT 
Decommissioning drycleaning equipment is something the drycleaner is obligated to take care of, so we won’t go too far into the details. However, there are a few things that a property owner can do to help facilitate and make this a smooth and mutually beneficial procedure.  

  1. Help the drycleaner plan the route their equipment will take to the outside of the building, and make sure the equipment can fit through doors or openings 
  2. If it can’t fit, arrange for windows to be removed in order to move the equipment outside 
  3. Coordinate a moving schedule with the drycleaner, and rope off parking spots for the drycleaner to stage their equipment as it comes out of the building 
  4. Make sure all solvent, waste, carbon and filtration have been removed from the drycleaning machine before it’s transported 
  5. Make sure refrigerant has been evacuated from the chillers 
  6. If the drycleaners’ boilers have mercury switches, make sure they’ve been removed and properly disposed of 
  7. Make sure that all remaining chemicals are safely disposed of by consulting with your Material Safety Data Sheets (MSDS) or an environmental consulting firm  

As the landlord, you will have the ultimate say on the moving schedule and the precise conditions the property should be in when the tenant hands over the keys. Be sure to communicate these parameters in your lease agreements, so everyone is on the same page, and you can avoid any legal ramifications.    

Read this blog post to plan your drycleaner decommissioning 

STEP TWO: ADDRESS ANY STRUCTURAL CONCERNS THAT COULD CAUSE INDOOR AIR QUALITY CONCERNS
Making sure the air inside the building is safe to breathe is the single most important step in this process. Former drycleaning plants almost always test higher in Perc concentration than the extremely low vapor intrusion screening level that non-drycleaning businesses like retail clothing stores or ice cream shops must abide by. While vapor intrusion is a common cause of this spike, it is possible that other conditions are at play.  

Certain building materials can off-gas Perc vapors and cause high concentration levels during air sampling. The most common example of this is the concrete floor and walls around the area where the drycleaning machine was housed. Over the years, the concrete becomes saturated with Perc, and even if it doesn’t make it to the subsurface, it can still release vapors for a very long time. Other building materials can also cause indoor air problems. Drywall, insulation, and ceiling tiles are all porous materials that can trap Perc vapors during active operations and slowly release them over time. It is for these reasons that you should remove any drywall, insulation, and drop-ceiling tiles that were present during drycleaning operations, and seal floors and walls with a vapor barrier product designed to stop off-gassing before a new tenant moves in. 

Another common structural problem that leads to higher Perc concentrations are the floor drains. If separator water, floor wash water, or small spills of Perc were ever routed to the sanitary sewer floor drains, the vapors can return over time. Most floor drains are equipped with P-traps that are designed to create a vapor seal using the water that is poured into them. However, if these drains don’t get used and the water inside the P-traps dries up, vapors can seep back into the room. It’s recommended that these drains are used frequently to keep the water seal intact. Other options include installing one-way vapor lock valves for the drains or sealing them up altogether. 

STEP THREE: EVALUATE THE POTENTIAL THAT A RELEASE COULD HAVE OCCURRED
After the drycleaning equipment is moved out, and all structural issues that may cause indoor air quality concerns are addressed, it’s time to figure out if there are any larger underlying environmental problems. This can be kickstarted through a Phase I Environmental Site Assessment (ESA). During a Phase I, a consultant will review the history of a property to determine past use and regulatory records for the site and surrounding properties, conduct a site walk, and interview site contacts and local agencies to decide whether there are any outstanding liabilities on the property. A Phase I ESA done through ASTM standards also satisfies what is known as the Bona Fide Purchaser Protection (BFPP) which provides some legal protection from environmental liability to a future property owner or future tenant. 

STEP FOUR: CONDUCT INSURANCE ARCHEOLOGY
Sometimes a more thorough investigation of an underlying environmental problem is called for, and when that happens, we recommend starting the insurance archeology process as quickly as possible to see if you’re covered. Environmental investigation and remediation services–especially at properties that have a history of Perc use–can be pricey, and even one found policy can potentially offset a significant amount of the cost.  

See what kind of environmental services historical CGL policies can help pay for 

Even if you can’t find the actual policy, a trained insurance archeologist can use evidence like an old receipt, canceled check, or piece of mail to prove that coverage existed at one time or another. Another piece of good news for landlords is they can use the old tenant’s insurance coverage as well as their own. Every previous drycleaning operation is considered a Potentially Responsible Party (PRP) to the contamination and therefore is legally obligated to pay for part of the cleanup. The sooner you get in touch with an insurance archeologist like the ones at PolicyFind, the sooner you can start compiling evidence of coverage, searching for other PRPs to share in the cost, and tender claims to insurance to pay for the necessary environmental services. 

STEP FIVE: PERFORM STEPS NECESSARY TO SATISFY CONTINUING OBLIGATIONS
In order to continue to benefit from the BFPP liability protection that a Phase I ESA provides, a property owner has a continuing obligation to manage any pre-existing contamination and protect tenants and occupants from exposure to a release. These requirements include: 

  1. Compliance with land use restrictions; 
  2. Taking reasonable steps to manage releases; 
  3. Providing full cooperation/access/assistance to regulators overseeing the property; 
  4. Compliance with information requests and administrative subpoenas; 
  5. Not impeding performance of response actions; 
  6. Not causing or contributing to contamination. 

Although there is a lot of maintenance involved in this step, it will work to your advantage as the property owner to have that legal protection and be able to promote a safe property to future tenants.  

STEP SIX: COMMUNICATE RESULTS OF EVALUATION AND CONTINUING OBLIGATION REQUIREMENTS WITH FUTURE TENANTS
The BFPP liability protection is extended to tenants through the BUILD Act of 2018, so keeping up on those continuing obligations can and should be a team effort. Be open and transparent with future tenants and make sure there are parameters regarding those continuing obligations written out in the leasing agreement. We’ve seen some very messy tenant/owner lawsuits when there is no BFPP protection and no defined liability in the terms of the lease. And, if a tenant is not aware of this existing protection, and they mess up the continuing obligations by causing or contributing to a release, or exacerbating an existing release, legal battles could ensue.  

Preparing your property for a life after the drycleaning operation is a long and sometimes tedious one, but it will be worth the effort to make sure the property can operate safely and stand up to regulatory scrutiny. With the drycleaning community shrinking year by year, it will make a huge difference in your property management portfolio if the property can operate as something other than a drycleaner. 

Contact us today to learn how we can help you assess and manage environmental liabilities on all of your commercial properties. 
 


Morgan Saltsgiver Morgan Saltsgiver is a Licensed Professional Geologist (LPG, PG) with sixteen years of experience in the environmental industry specializing in providing Agribusiness, Brownfields development, and traditional environmental consulting services to her clients. Her educational background in geology provides a strong basis for geological and hydrogeological interpretations of contaminant migration through subsurface media and the development of conceptual site models used to develop the path forward towards closure for each project site. She assists her clients with finding and using alternative funding sources for their environmental issues, including historical insurance policies, federal and local Brownfields grants, and state trust funds. 

City of Hammond Fast-Tracks Lead-Contaminated Soil Removal for Residents

 PROJECT START DATE MOVED UP TO FALL 2021

BY: MORGAN SALTSGIVER

The City of Hammond, Indiana is accelerating the timeline of a lead-contaminated soil removal project in a residential neighborhood this year. The cleanup project in the Robertsdale neighborhood was originally forecasted to start sometime in the next 7 to 10 years; however, with the safety of their residents in mind, Hammond leaders pushed to fast-track the timeline to start this Fall. The City will pay for the soil remediation along with new topsoil, grass, and landscaping for each impacted property.

In 2017, the U.S. Environmental Protection Agency (EPA) determined that several properties in the Robertsdale section contained levels of lead in the soil as a result of a nearby metals processor that operated decades ago. In response, the EPA cleaned up a few properties in the area containing high levels of lead but determined that federal funding wasn’t available to clean up the remaining properties.  The City and EnviroForensics will manage the removal and disposal of the lead-contaminated soil at 12 different properties in the final quarter of 2021 and will continue to clean up the remaining properties in the neighborhood through the next two to three years using City funds.

The Mayor’s office and the Hammond Department of Environmental Management have given notice of the upcoming cleanup to the residents of the Robertsdale area. When the remediation is completed, Hammond will provide a certificate to each property owner to show future interested buyers that their property meets environmental standards.

Learn more about EnviroForensics’ Environmental Investigation & Remediation Services.


Morgan Saltsgiver is a Licensed Professional Geologist (LPG) with eighteen years of experience in the environmental industry specializing in providing Agribusiness, Brownfields development, and traditional environmental consulting services to her clients. Her educational background in geology provides a strong basis for geological and hydrogeological interpretations of contaminant migration through subsurface media and the development of conceptual site models used to develop the path forward towards closure for each project site. She assists her clients with finding and using alternative funding sources for their environmental issues, including historical insurance policies, federal and local Brownfields grants, and state trust funds.

Five questions about old insurance policies and how much environmental cleanup they will cover

DRYCLEANERS ASK ENVIRONMENTAL ATTORNEYS ABOUT HISTORICAL INSURANCE CASELAW, POLICY LANGUAGE THAT DETERMINES IF AND HOW THEY ARE COVERED 

BY: DRU CARLISLE

Environmental cleanup is an expensive and time-intensive endeavor but finding old insurance coverage can alleviate some of that burden. Once you find your old insurance, the next step is to figure out if that insurance can actually be used and how much protection it will provide. The answer lies somewhere on the other side of a lengthy analysis of your policies, the language written within them, and the state case law in the physical location of the business being covered.  

EnviroForensics recently discussed this topic at length in a webinar with attorneys Andrew Skwiewarski and Ted Warpinkski of Davis|Keulthau Attorneys at Law. At the end of the presentation, the panelists took questions from drycleaners about their unique circumstances and provided broad-stroke answers to their policy concerns. Read on to see their answers.      

Get instant access to the recording of the webinar: How much environmental cleanup will your insurance actually pay for?”

This Q&A session has been lightly edited for clarity.

1. QUESTION: IF A CARRIER RESERVES ITS RIGHTS AND THE INSURED AGREES TO THE RESERVATION OF RIGHTS AND THE SELECTION OF DEFENSE COUNSEL BY THE INSURER, DOES THIS RESULT IN EXPENSES BEING PAID UPFRONT?
ANDREW SKWIEWARSKI: It is not a guarantee that it will happen. The reality is if you’re going to try to get the insurance carrier to pay upfront it’s going to be easier if you use their recommended counsel or their recommended consultant. New Jersey’s a little bit different because New Jersey has this LSRP program where if you’re getting a specifically licensed individual to do it and they have strict obligations as to what needs to be done. In other jurisdictions, we’ve seen where the insurance carrier’s consultants are sometimes cleaning up to reach the bare minimum requirement from the regulators. It’s not an inherent conflict of interest, but there’s a business conflict there that you need to be aware of, and in this case, you would be better off with your own consultant, especially when the insurance carrier is reserving their rights. An investigation is also going to be used to determine whether the occurrence happened during the policy period or other legal issues that are going to come up. So, in terms of New Jersey, there is some argument that by accepting what the carrier has given, you’re going to have a better position to get them to pay upfront. 

TED WARPINSKI: The key question is what exactly are they identifying as the reasons for their reservations and how do those reservations impact how the investigation or the defense of the claim is handled? If it’s unlikely that those issues are going to be impacted by the investigation, then letting them do it may be less of a risk. 

2. Q: HAVE YOU DEALT WITH AN ENDORSEMENT REQUIRING A GOVERNMENTAL MANDATE IN CONTEXT OF CLAIMS-MADE POLLUTION POLICIES?
WARPINSKI: We’re definitely talking about a more recent type of coverage if you have a claims-made, pollution liability coverage, so I would have to see the exact language to give a more definitive answer. That said, I have seen those policies that include an exclusion for government-mandated work. So, if you’re just complying with normal business regulations, that’s not necessarily a claim that’s going to be covered now. It’s already in normal business operations versus an accident or occurrence. That may give rise to a claim that’s covering that policy, so we have to look at the incident that is triggering coverage under that claims-made policy and how is that related to the exclusion language? 

3. Q: IF A DRY CLEANER IS USING A STATE DRY CLEANER REMEDIATION FUND, CAN THEY STILL USE INSURANCE?
SKWIEWARSKI: It depends on the fund. Some funds have a requirement that you try to use your insurance first before you can use the fund. Recently, I had to deal with the Alabama Trust Fund, which was an interesting one because Alabama had provisions that yielded the dry cleaner from any liability whatsoever if you were actually in the fund. And so, there’s a pretty good argument in Alabama that if you’re in the fund and you got in before a certain deadline, and you’ve got that full shield of protection, you don’t actually have a claim yet against your insurance carrier. The shield and the protection is so good, there’s no third-party liability for you to make on a claims-made policy. Each fund is different. We have had success where somebody had gone into the fund, used the fund to pay for certain amounts of cleanup, and then when the fund was either dried up or taking too long to reimburse switched to the insurance carrier. You’re likely not going to see recovery of those past funds that you may have fronted, whether you’ve been reimbursed from the state, and again, if they’re pre-tender, they’re probably not going to be covered, but mixing and matching between the insurance carrier and the drycleaning funds is possible, depending upon the jurisdiction and the fund. 

WARPINSKI: Right, the issue is going to be double-dipping. You can’t try to recover the same cost from two different sources. It makes great sense to do all this insurance work before you get into a fund, but you should check what your state fund allows. Some state cleanup funds require that you at least give them notice of having made a claim, and you may even have to return money to the fund. That’s how it is in Wisconsin and a lot of other states.  

SKWIEWARSKI: So, if you can’t jump back into the fund you have to consider a few questions: How good is my insurance recovery? What’s the likelihood I’m going to get money from the insurance carrier versus the likelihood I’m going to get money out of the fund? We know that these state cleanup funds are having difficulty staying afloat. 

Learn how a dry cleaner was able to use insurance archeology to fund his environmental cleanup after having trouble with his state cleanup fund 

4. Q: WHAT IF MY STATE HAS UNFAVORABLE CASE LAW? IS ALL HOPE LOST OR DO I HAVE OTHER OPTIONS?
WARPINSKI: You have to determine if there are still arguments that could be made to cover some of the loss even though you may not get, for example, this continuous trigger and sudden accidental pollution exclusion. Do you still have something sudden that you can pinpoint to a policy or that may still get you coverage? Are you being sued by a third party? Is there a risk of there being a third-party claim? And are there other responsible parties out there that we might be able to compel to share your costs?  

SKWIEWARSKI: And if there are, does your state have a law that allows you to sue somebody else and allocate the required cleanup costs between the two of you? Some states have those, some states don’t. If you’re in a state that doesn’t, or if you’re in a state that has a lousy recovery statute, there are federal laws—CERCLA—that allow you to make that same claim. The downside is the litigation fees. Those are not inconsequential in order to make that type of recovery. 

5. Q: I PURCHASED MY DRY CLEANER WITHIN THE LAST 15 YEARS. THERE WAS A DRY CLEANER BEFORE ME. WOULD I BE ABLE TO USE THEIR INSURANCE? AND HOW WOULD I DO THAT?
WARPINSKI: If you can find the evidence of the insurance, arguably, you’re now the claimant against that prior owner. Oftentimes, that forms the basis for making a claim against the prior owner, which may be covered by that policy. You can get an assignment on the rights the prior owner has to that policy as part of a resolution of a claim. Has that prior owner-operator been noticed by their state agency as being a responsible party because there may be a claim that could be tendered on their behalf? Even if we had evidence of coverage for you, we would always look to see if there was evidence for somebody before you. Another issue that I will just touch upon is sharing of costs over years of operation. There are rules in some states about how liability is allocated between responsible parties and across different years of coverage. 

SKWIEWARSKI: I’ll add that you should always check your purchase documents from when you bought the business. In some cases, when someone has bought the business, they have also bought the insurance rights from the previous owner. In that case, you are the successor to those rights and then you can just make a claim directly to the insurance carrier.  

Learn more about funding your environmental cleanup with old insurance coverage. 


Photo of Dru Shields, Director of Accounts at EnviroForensicsDru Carlisle, Director of Drycleaner Accounts
For over 10 years, Dru has helped numerous business and property owners facing regulatory action, navigate and manage their environmental liability. Dru has vast experience in assisting dry cleaners in securing funding for their environmental cleanups through historical insurance policies. Dru is a member of numerous drycleaning associations in addition to serving on the Midwest Drycleaning and Laundry Institute (MWDLI) advisory council and on the Drycleaning & Laundry Institute Board (DLI) as an Allied Trade District Committee Member.

How to be a good neighbor during an environmental cleanup on a drycleaning property

What’s worse than a bad neighbor? Different things annoy different people, so the definition of a bad neighbor is a personal thing, but I’m sure you’ve all heard from your neighbors a time or two through the years. What kind of things did they have to say? Most residents don’t take the time to call a neighboring business unless it’s bad news; right? Maybe they don’t like the noise or smell from your operations, it could be that they don’t like all the traffic on their street caused by your new drive-through lane, or perhaps the sight of your back lot with storage and a dumpster is displeasing to them. When an environmental investigation and cleanup is necessary, dealing with neighbor concerns can become a nightmare for everyone since these activities can be temporarily loud, spatially disruptive, and ugly. It’s very easy these days for a negative comment or sentiment from a neighbor to get posted to a social media platform and really cause some trouble. Nobody wants that.

Practically speaking, your neighbors are either residences or businesses. Of course, there could be a farm field, or a park, or a forest, but there is cause for less concern since there isn’t full-time human occupation in these settings. When considering how your neighbors will perceive your environmental project, your environmental team must look at the potential aesthetic impacts, such as noise and ugliness, and how those less severe issues can lead to legal liability.

THE PLANNING AND EXECUTION PROCESS DURING AN ENVIRONMENTAL INVESTIGATION
Starting with the least offensive issue to your neighbors: an environmental investigation can create a small spectacle at your property. The process of collecting soil and groundwater samples from locations across the property requires reasonably large equipment. One of the most common pieces of equipment at an environmental project site is a drilling unit of some type. The hydraulic hammer drives the coring tube into the ground, and then the tube is retrieved, and the soil within is collected. The drilling equipment is either mounted to the back of a truck or a track-driven, remote-controlled unit. This process sounds like a large jackhammer, and it’s loud enough that hearing protection is necessary when near the equipment. The noise can certainly be annoying to nearby people, especially when the sampling event takes all day or multiple days. A heads-up to your neighbors that some temporary noisy construction is on the way before drilling day could help ease any potential problems.

An experienced consultant makes a huge impact during this process. Find out what other things you should consider when looking for a consultant.

ROTARY DRILLING
Another common drilling method is rotary drilling, in which sections of hollow augers are spun into the ground using a dedicated engine mounted to a large vehicle. Drilling with this method can be loud when the engine RPMs are high, and the drilling units have tall masts and are typically quite a bit larger than the direct-push equipment. Again, the neighbors will be curious about what’s going on, and they could be concerned, so some advance notice could keep tensions low. It’s important to be empathetic to your neighbors early on in the investigation process because future activities could be even more invasive as you learn more about the size of the contaminant plume. It is not uncommon for environmental releases from drycleaning operations to create soil or groundwater plumes that extend beyond property lines. That means that at some point, you may be faced with the reality that you will need to ask your neighbors for a favor.

STAKEHOLDER PLANNING
When the need arises to advance the investigation of your contamination across property lines, you’ll work with your environmental consultant and perhaps your environmental attorney to create a plan for approaching your neighbors. There could be a need to have access to their property for one of several types of sampling, and they’ll need to permit you in a written access agreement. Getting permission is an important step of the process that can’t be skipped. Once signed by the property owner, a written access agreement is their permission for you to be on their property doing the sampling described within the document. Sometimes the required sampling is simply collecting some soil samples outside, close to the property line. Sometimes there is a need to install groundwater monitoring wells in their parking lot or yard, which is a bigger deal. It is not uncommon to need to enter someone else’s home or building to collect air samples from within the structure or beneath the floor. These can be tenuous situations, so pay close attention to the advice from your professional team. There is a lot of risk for you when you need to sample on someone else’s property, so a smile and a handshake alone won’t cut it, but hopefully, they’ll help.

CLEANUP ACTIVITIES AND NOISE
Beyond the investigation process, cleanup activities can create another set of potential annoyances for your neighbors. If your contamination is identified on their property, it will need to be addressed. Even if the contamination doesn’t cross onto their property, on-site activities can be large and noisy, which could create tensions. Some soil and groundwater remediation technologies use large electric motors to remove contamination. They need to run as often as possible, preferably 24 hours a day. Timers can be employed to turn them off at night or over the weekend when residential neighbors may be the most sensitive to noise. However, every minute the remediation system is turned off adds to the total length of time the cleanup will take.

Learn more about the different methods of remediation that environmental consultants have in their tool belt.

ADDRESSING YOUR NEIGHBORS
Aside from temporary noise and ugliness, there are more significant concerns that might arise with your neighbors. For example, we know that perc vapors can migrate through the soil from environmental releases, which could seep into nearby structures, and this is called vapor intrusion. Suppose those vapors are present in the breathing air inside your neighbor’s building or home. In that case, there is a very strong probability that vapor intrusion will need to be stopped with the installation of a mechanical system. So, the conversation could go something like this, “Hi, neighbor. The regulatory agency is telling us that it is necessary to install a vapor mitigation system on your home to protect you from vapors emanating from our contamination problem.” Hopefully, you can see how good neighbor relations at the very beginning of the investigation process could help you build up some good rapport with them to help with these difficult conversations.

The environmental investigation and cleanup process is not a fun one for the responsible party, it can be costly, and neighbor relations can be strained. However, the good news is that when you take on the challenge of addressing contamination, you are solving problems. Your neighbor might not want to listen to a drill rig for a couple of days or let you into their building to conduct sampling, or even work with you to develop a long-term remediation schedule that they can live with. However, the fact remains that you would rather tackle these problematic challenges than allowing the contamination to remain in place and cause further harm. When you take that mindset, you have the most reasonable, forthright, and virtuous position possible.

Learn more about how we can help you keep a good relationship with your neighbors during your environmental cleanup activities.

As seen in Cleaner & Launderer

How much environmental cleanup will your insurance cover?

AN OVERVIEW OF THE INSURANCE ARCHEOLOGY PROCESS AND THE NUANCES THAT ENVIRONMENTAL ATTORNEYS CONSIDER WHEN DETERMINING WHAT YOUR HISTORICAL INSURANCE SHOULD PAY FOR 


BY: DRU SHIELDS, ANDREW SKWIERAWSKI, TED WARPANSKI 

Unearthing old insurance coverage during an insurance archeology search can trigger a feeling of immense relief for a drycleaner or small business owner looking for financial assistance to cover their environmental services. It is, however, the first step in a series of steps towards getting those critical funds. Grappling with the language of the policy and the state-by-state caselaw which dictates what the insurance carriers are obligated to pay out will help set reasonable expectations and help you chart out your larger environmental cleanup plans. 

With the inherent complexities of insurance archeology and claims tendering activities, it is always recommended that you have experts by your side through this undertaking. This article will give you a basic understanding of how an experienced insurance archeologist combined with a skilled attorney with experience in insurance law, can find your old coverage and use it to pay for defense against environmental claims. 

Watch the webinar “How much environmental cleanup will your insurance actually pay for?” 

HOW TO FIND OLD INSURANCE COVERAGE
The sole purpose of understanding how much environmental cleanup your insurance carrier will cover depends on finding those old policies first. When we are approached by drycleaners who are facing environmental contamination issues, we prioritize looking into insurance as a means of funding environmental investigation and remediation. This is the case, no matter what part of the process a drycleaner is in. It is possible that they just found out that they have an issue, or they are getting their ducks in a row and are looking to be proactive, or they are in the middle of addressing environmental concerns. Once that can of worms has been opened, it is nearly impossible to close it again. The goal is to minimize out-of-pocket expenses because environmental cleanup is expensive.  

Through historical insurance archeology we reconstruct your historical insurance coverage or your predecessor’s historical insurance coverage. The definition of insurance archeology is tracking down the proof that policies existed. We want to know the terms and conditions, the limits of those policies, and many times we do not find full policies, but we need formal proof of their existence. This could be through canceled checks, declaration pages or cancellation notices. In those instances, when we do not have a full policy, but we have secondary proof like this, we usually partner that proof with specimen policies to back up those existing pieces. We look for Commercial General Liability (CGL) policies, which are your standard slip-and-fall policies that would have protected the policyholder against claims for property or bodily damage.  

When it comes to finding your historical insurance policies, it is a common misconception that there is some sort of database or website where insurance archeologists just type in a person’s information, and it will pull up that person’s historical information. Unfortunately, that is not the case. If it were, insurance archeology services probably would not exist. Many times, the first step to reconstructing your insurance coverage is by reviewing a business owner’s old business files and old personal files. We always recommend that a business owner holds onto everything they have. Information held within old business records—no matter how inconsequential they seem to you—could hold information that an insurance archeologist is going to find valuable in their search from tracking down leads to coverage.  

That said, it is common for a drycleaner to throw out all their old records, and in these cases an insurance archeologist is going to dig deeper. Insurance archeologists look everywhere for proof of insurance, and it usually is a bit more involved than digging through old files. They conduct personal interviews, review public records, and review any available business records to look for leads in addition to proprietary methods. Understanding the full scope of coverage available to a business is really the first key to understanding how much environmental cleanup is going to be covered by insurance.  

RECONSTRUCTING OLD INSURANCE COVERAGE TO TENDER A CLAIM
At the end of the insurance archeology process, we produce a comprehensive coverage chart with the available evidence from the search. In an ideal situation, the coverage chart will look something like this:

In this example chart, the client has provided the insurance archeologist with evidence of 30 years of continuous coverage at both the primary and excess level. It is generally more typical to find evidence of coverage for just a year or two with lower primary limits under $1 million to under $500k level. As these policies aggregate over the coverage period, that is enough to pay for some environmental cleanups. However, even if you can only unearth evidence of coverage for a year and at a lower limit, any dollar that the insurer would fund a cleanup is a dollar saved from the responsible party’s pocket.  

Once we trigger historical Commercial General Liability (CGL) coverage, there is a variety of tasks that insurance can cover. “CGL coverage for cleanup” is probably the phrase that brought you here to this blog post, but cleanup also includes environmental investigation tasks and technical fieldwork to determine the nature and extent of the problem in the soil and/or groundwater.  Cleanup tasks that are part of the regulatory closure process under the umbrella of “environmental cleanup” can be paid for using CGL policies. That list includes: 

Interfacing with the regulator
It’s not a one-and-done meeting or letter. In many cases, this “interfacing” includes reports, negotiations, and agreements with a regulatory body that can last for years.  

Responsible Party Search
If there was a prior owner-operator at the facility or there is an off-site contributor to a larger contaminant plume, they can be compelled to shoulder some of the environmental liability. 

Legal Defense
Legal fees that go into defending a responsible party against a regulatory claim or a third-party claim. 

It takes a trained eye to look at an insurance policy, but more importantly, to resolve the differences in interpretation. Differences in interpretation are where experts on your team come in to discuss the coverage aspect of that actual policy contract. The coverage/interpretation of those contracts varies from state to state. Several defenses can be raised by an insurer, so it takes a trained eye to interpret and to resolve those differences.  

INTERPRETING OLD INSURANCE POLICIES TO DETERMINE COVERAGE
There are the fundamental questions that you must ask on any claim to determine the likelihood of coverage: 

  1. What are the risks that you want to litigate coverage on?
  2. What do you think you are going to get at the end of the day?  

The starting point on all these projects is the “insuring language” in the policy, which is normally some variation of the following: 

The insurer is obligated to pay on behalf of the insured all sums which the insured will become legally obligated to pay as damages because of property damage to which the insurance applies caused by an occurrence, and the Insurer shall have the right and duty to defend the insured against any suit seeking damages, even if the allegations in the suit are groundless. 

Within that language, we focus on how the following key terms are interpreted: 

WHAT DOES “AS DAMAGES” AND “PROPERTY DAMAGE” MEAN?
Courts differ in jurisdictions as to whether government demands to conduct environmental investigations and cleanups are considered “damages.” There are older cases that have characterized a government demand as a request for injunctive relief against the insured versus a claim for damages. Some courts have found that government demand letters are not “damages.” However, more courts are finding that damages of the environmental cleanup costs themselves are “damages” as an impairment or a liability. They broadly construe that language to cover environmental cleanup costs. That said, the jurisdiction where you are is a particularly important variable in figuring out if you are covered for the claim that is being made against you.   

WHAT IS “AN OCCURRENCE”?
There are two types of General Liability policies: “occurrence-based” policies and “claims-made” policies. The latter of which does not really help you in this instance because “Claims-made” policies require that you make the claim within the policy period. So, that means that if you have a policy from 1980-1981, you need to have made the claim to your insurance carrier between 1980 and 1981. The majority of older CGL policies are “occurrence-based,” which means there must be something that happened during the policy period that gave rise to potential damages and potential liability. The trouble is in an environmental context, we do not often have an acute incident that we can point to and say, “that happened then,” although sometimes we do. Sometimes there are recorded spills like, for example, your perc supply company came to your store in 1981 and did not attach the hose right. It fell off as it was filling, and 15 gallons of perc came onto your driveway. It will raise the question of when the occurrence happened so it can become more central to the litigation.  

Occurrence-based policies under the “Continuous Trigger Doctrine”
If you bought your drycleaner in 1975, but there was a drycleaner there from 1965 to 1975 operated by someone else, and it’s likely that there was some contamination that occurred before you got there, you can still make an argument that your 1975-1977 policy may be on the hook under the “continuous trigger” doctrine. What that doctrine says is instead of defining an occurrence as a limited specific act that occurred at one point in time, the damage the contaminant has done continues through the entire period that it is present in the ground: the soil and the groundwater. That contamination constitutes one trigger that can span multiple policy periods, which is helpful to drycleaners for getting coverage because you do not have to point to one specific occurrence. If we can prove contamination existed prior to a policy period, and nothing was done to clean it up, under the continuous trigger doctrine there is a particularly good argument that there has been an occurrence during the policy period. So, if you start from where you think the first release happened and work back to the point where some sort of cleanup occurs, there is a good argument that there is an occurrence, and the policies throughout that period become triggered.  

Therefore, one of the first things we look for is if there were any first-generation drycleaning machines used on the property. Transfer machines have an inherent opportunity for drips and dribbles and little amounts of drycleaning solution to fall off and hit the concrete floor and move through. It is understood by the insurance carriers that first-generation drycleaning machines operating with perc were likely to have caused contamination. Insurance carriers sort of tacitly acknowledge the fact that these machines were not as tight as they needed to be. When we started to get the third-generation machines with the dry-to-dry functionality and a pan underneath it, that made a significant difference into whether there was a likelihood that contamination occurred. So, if you cannot pinpoint the occurrence, you can often at least point to when there was a first-generation machine in use which will help in making the argument to the insurance carrier that there was an occurrence and property damage during that policy period.  

WHAT IS THE SCOPE OF THE INSURER’S OBLIGATION OR “DUTY TO DEFEND ANY SUIT SEEKING DAMAGES”, WHICH INCLUDES WHAT IS A “SUIT SEEKING DAMAGES”?
Does a responsible party letter constitute a suit? In many of these cases, there is not an actual lawsuit by a neighbor or a third party making a claim against the drycleaner to recover their own costs. It is normally either the drycleaner discovering the contamination themselves or it is discovered some other way, in the “right of way” during municipal work or during a property transaction. When that information is discovered, there is an obligation on behalf of the property owner to report that to their state agency. The state agency, or sometimes the federal government, will issue a “responsible party letter” to that entity saying, “you are obligated to investigate and remediate this site within accordance with your state regulations and statutes.”  

The question that needs to be answered after receiving this letter is whether it is the functional equivalent of a suit in that state, which will determine the scope of coverage. Some states where this meets that standard are Maryland, Arizona, Wisconsin, Alabama, Minnesota, New Jersey*, and Indiana. However, most states have interpretation of the law where a responsible party letter constitutes a suit because it does have real consequences for the insured. So, that may trigger the obligation to defend on behalf of the insured to defend that lawsuit or that claim.  

What is the duty to defend? Think about a car accident where you rear-end someone at the intersection, and you cause damage or personal injury, and that party sues you. You tell your insurance company and give them notice of the suit and they take over. They activate their panel of defense lawyers that they use to defend against the suit because they know that it is covered underneath the policy. You do not have to pay for the attorney’s fees since it is under the policy.  

In the context of a responsible party letter, it is a little more nuanced because the actual defense of the claim is interacting with the regulators on the responsible party’s obligation. You may be looking at what other responsible parties may be out there too. That is why we consider the responsible party letter as the equivalent of a suit and what it provides because there is a duty to indemnify the insured for all sums they are obligated to pay as damages, but there is also a duty to defend them from that claim. The duty to defend itself is broader because you do not actually have to be found liable for anything yet. Your insurance defends you from liability, so it is broader. Even if there is an arguable claim that is made against a party, that duty to defend may kick in, even though ultimately there may be no coverage for a particular component of that claim.  

When we look at Duty to Defend, we look at the “Four Corners Rule.” We look at what the policy says and what claim says, and compare those, and if there is any argument in favor of coverage for that claim, that normally triggers the “Duty to Defend.” Therefore, as soon as we get one of these letters or demands, we put the carriers on notice. Typically, the insurer’s obligations do not kick in until they are put on notice. It is the tender to that claim that triggers the duty to defend and starts that process.  

ARE THERE ANY EXCLUSIONS?
There is a pollution exclusion in all these policies issued after about 1970. Prior to that time, that exclusion did not exist.  

Sudden and Accidental Pollution Exclusion
The insurance carriers decided that they wanted to protect against intentional polluters, so around 1970 they added language in their policies that says, “any release or escape of pollutants isn’t going to be covered, unless that release is ‘sudden and accidental’”.  

What constitutes a sudden and accidental release? This is a hotly debated question. Some courts have found that “sudden” implies that there is some time, some temporal immediacy. For example, someone accidentally knocks over a drum. That is a sudden accident. Or the delivery truck’s hose broke. That is a sudden accident. For those examples, it is easy to say there is a clear sudden, temporal component.  

Over time, there has been litigation that looked at some of the insurers’ own records that found that their own definition of a sudden and accidental release was the equivalent to an occurrence, so some courts have found “sudden and accidental” to be ambiguous and have ruled in favor of the policyholder.  

Absolute Pollution Exclusion
Around 1986, the insurance companies started to notice the pattern that courts were finding the “sudden and accidental” language ambiguous, so they decided to make their language broader and clearer in what is now called the “absolute pollution exclusion.” This means there is no longer an exception for sudden and accidental releases. Any pollutant that is discharged would be excluded. All states, except Indiana, have found this language to be unambiguous, especially as it applies to a situation like a drycleaner. Indiana found it ambiguous in terms of a pollutant, and for good reason. The insurance companies are saying that what happens in respect to one of the most integral parts of your drycleaning business is not covered under your policy. So far, Indiana is the only state that has taken a broad view and said that the absolute pollution exclusion really does not apply to these types of contamination cases.  

Owned Property Exclusion
The “Owned Property Exclusion” says that any damage to a property that you have owned or leased in the past is not going to be covered by insurance. The insurance companies want you to cover your own loss of diminished property value. The scope of this exclusion has been litigated in several courts in several different states. Most have found in favor of the insured in cases where the contamination migrated to groundwater, because the landowner does not own the groundwater. It is owned by the state or held in trust by the state. That is considered damage to other property so that is not going to be excluded.  

Similarly, if contamination that started on your property migrated to a neighboring property, that is also considered damage to third-party property, which will not be excluded for coverage. Some states have found preventative measures where a businessowner cleans up their property to prevent damage to another property to be within the exclusion, while some may allow for that to still be covered as a part of the cleanup costs. If the government is requiring you to clean up your property to restore the environment, some courts have considered “the environment” to be the damage in general, and since states have the right to compel you to undertake that investigation and cleanup, that has been found to not be excluded for coverage.  

We have not seen vapor intrusion directly litigated under the owned property exclusion yet, and we have not had conversations with insurers about that issue and risk. However, if you keep in mind that vapor intrusion is another component of damage to the environment you must remedy as a responsible party, you may have a convincing case for coverage. 

DEFENSES TO COVERAGE – LATE NOTICE AND PREJUDICE
After figuring all of this out: 

  1. If there is an initial grant of coverage under the language
  2. If there was a claim
  3. If there was damage  
  4. If there was a suit
  5. If there were any exclusions that would prevent coverage 

…and you have an RP Letter in an authority where it is considered a suit, your next step is to figure out if the insurance carrier has any other defenses based upon either the language or the caselaw that can allow the insurer to potentially get out of covering you. In almost every one of these cases, the primary defense they have is “Late Notice and Prejudice.”  

A good example of this is if damage happened in 1975, and it was found when you sold the property in 2015, that may be considered untimely notice. If the tender of the claim is late and lateness varies by authority, the insurer may try to get out. There is a statutory definition in a lot of jurisdictions that says if any claim is tendered to the insurance carrier more than two years after the occurrence (or another specified deadline), the insurance carrier can say that it is “late.” Some jurisdictions will hold that if the tender of the claim is “late,” by the statutory definition or within the contract, that is a complete bar to making a claim.  

Most jurisdictions take a slightly different interpretation to “late notice.” In most cases, if the tender is late, you can still make the claim, but it is now the insured’s obligation to convince the court that there has been no prejudice against the insurance carrier’s rights because of the notice being late. To explain prejudice, we will use a car accident as an example. After a car accident, if you do not tell the insurance carrier about the accident, the scene gets cleaned up, nobody took pictures, and you did not get all the witnesses’ information, the insurance carrier’s ability to investigate what happened is prejudiced. They do not have the ability to make a good coverage determination because of lost information and the failure to give them notice in time for them to do their investigation. 

But that standard issue of prejudice does not apply with the same force when it comes to environmental contamination because we know that the contamination may have occurred long before the insured was even made aware of it. When that happens, the ability to investigate was not there at the time of the occurrence, because the owner did not know that the contamination was there. Then, there is the question of when the insured got notice of the contamination  which is normally during a real estate transaction—when the insured did their own investigation of the contamination, and when they put the insurance carrier on notice.  

That is a more crucial potential period for “prejudice” because, during that time, the plume is migrating with the property owner’s knowledge. Was the insurance carrier and their failure to get notice an impediment to investigating and potentially remediating the extent of the contamination? And did the contamination get worse over the course of that period? If during that period between discovering the contamination and tendering the claim to the carriers, you were working with regulators and an environmental consultant to investigate and remediate the contamination, the insurance carrier has a solid argument that they were prejudiced. Therefore, you should always put the carriers on notice quickly. The insurance carrier’s claim that they were prejudiced is going to ring hollow if you put them on notice at the beginning of this process.  

Another important piece of this is the costs that you incurred for the investigation prior to tender of the insurance carrier are not recoverable. This means the longer you wait to put your insurance carrier on notice the bigger the expense that cannot be recovered. It is not completely impossible to recover these costs, but it is difficult. Most insurance carriers will say, “anything that occurred pre-tender—before you gave us notice – no chance.” That applies in respect to anything that falls within the scope of the “duty to defend.” If it is work that is done pre-tender, you really must make a good argument that it is part of the carrier’s “duty to indemnify,” and to reimburse you for that loss.  

DEFENSE VS. INDEMNITY
What is Defense vs. Indemnity? The big issue is not paying the attorney’s fees. This is well understood as being part of the defense cost. It is whether the consultant’s costs to do the investigation of the site are covered by the policy as a part of the “duty to defend.” The reason this distinction is important is that the “duty to defend” is uncapped. There is no limit to how much an insurer may have to spend to defend a case. However, there is a limit on how much they would have to indemnify the insured for. 

You may have a million dollars in coverage for indemnity, and you also have a duty to defend, so many times, the investigation of a site itself can cost well more than that indemnity limit itself. Are the consulting costs to conduct the investigation part of the defense of the claim or are they a part of the indemnity limits? On one hand, the letter from the regulator says, “investigate this site and then remediate it,” and insurers argue that the investigation is being ordered by the government, so it is part of the indemnity obligation. Some courts have addressed this issue while many have not addressed it, so it is subject to discussion with your insurer in your state as to how they are going to handle it. Getting the consulting costs covered as investigation costs as part of the defense obligation allows you to learn about the environmental conditions of your site. Are there other responsible parties? When did the releases occur? How did they occur? How do you limit the liability that you are going to be obligated to pay for at your site? This is a critical issue in understanding how much coverage you will receive from your policies based on your state.  

OTHER CONSIDERATIONS
Duty of Cooperation
You must cooperate with your carrier. If they ask you questions, you must answer them, and you must provide them with information. Otherwise, they can claim that you did not cooperate with them. 

Voluntary Assumptions of Liability
Another way of saying this is agreeing to everything before the insurance company is even on notice of the claim because that can be argued as a defense for them as an assumption of liability. This does not include reporting an environmental contamination to your state regulator. 

Lost Policies-evidence of insurance
This is a state-by-state consideration of what type of evidence you will need to show to prove coverage of insurance. What constitutes adequate secondary evidence of insurance?  

Private causes of action against other responsible parties
Were there other polluters on the property before you? What actions will your team need to take to find these other responsible parties and compel them to share in the liability costs?  

Participation in State Cleanup Funds
Some states have cleanup trust funds to help pay for environmental cleanup. Ask your environmental consultants and attorneys how to access these funds while also utilizing your old insurance.  

These are all things to think about as you enter this process of finding your old insurance. What we hope you understand is that locating this old coverage should be celebrated, but it is one battle in an even bigger war. Make sure you have experts by your side that can prove the existence of coverage, tender the claim with your insurers, and put together a compelling legal argument based on the language of the policies and your state’s unique interpretation of the law. The extent to which you utilize these resources will play a key role in deciding how much environmental cleanup your insurance will cover.  

Learn more about our insurance archeology services.  


*There is caselaw in New Jersey that the insurance carriers have used to argue that they do not have to pay for “defense” upfront. That has the potential to derail a project because there is a substantial difference between fronting the money for environmental investigation for the defense of a claim versus having the insurance carrier pay for it upfront. Getting reimbursed at the end after you have fronted what can sometimes be hundreds of thousands of dollars is a lot harder to deal with.  


Dru Shields, Director of Drycleaner Accounts
For over 10 years, Dru has helped numerous business and property owners facing regulatory action, navigate and manage their environmental liability. Dru has vast experience in assisting dry cleaners in securing funding for their environmental cleanups through historical insurance policies. Dru is a member of numerous drycleaning associations in addition to serving on the Midwest Drycleaning and Laundry Institute (MWDLI) advisory council and on the Drycleaning & Laundry Institute Board (DLI) as an Allied Trade District Committee Member. 

 

Andrew Skwierawski, Senior Attorney
Andrew Skwierawski has over 12 years of legal experience. He combines that with a background as a veteran software developer and small business owner with his technical and scientific-focused law practice that includes environmental litigation, e-discovery, complex commercial disputes and municipal compliance. Andy’s environmental litigation work for Davis|Kuelthau has included representing manufacturers, property owners, farmers and environmental organizations. Andy represents drycleaners at dozens of sites across the State to address historical site contamination with the Wisconsin DNR as well as resolving insurance coverage disputes with their insurers.  

 

Ted Warpinski, Shareholder
Ted Warpinski has over 30 years of experience working on a wide variety of environmental and litigation cases across Wisconsin. From the early years of Superfund litigation on sites like the Fadrowski Drum Disposal Site in Franklin, Wisconsin and the Moss-American Site in Milwaukee, Ted has been immersed in both the legal and technical aspects of environmental law. Ted’s litigation practice has grown to include environmental nuisance claims and toxic tort litigation, contract and property disputes, construction defects, insurance coverage litigation and enforcement actions. Ted also works very closely with the firm’s real estate and development lawyers handling due diligence investigations and environmental permitting. His experience includes addressing real estate deals that involve brownfield issues, where the risk of liability for historical contamination is a major consideration. Ted’s experience allows him to assist the Davis|Kuelthau team with understanding and managing these risks.

Toxic Substance Control Act: Perchloroethylene (PCE) & Trichloroethylene (TCE) Risk Evaluation and Management

LEARN WHY THE EPA MIGHT SOON PUT IN PLACE NEW RESTRICTIONS TO PCE AND TCE UNDER THE TSCA

BY: R. SCOTT POWELL, PE AND NICHOLAS HILL, LPG

The U.S. Environmental Protection Agency (U.S. EPA) is currently assessing additional restrictions to the most common chemicals in the drycleaning industry: perchloroethylene (PCE) and trichloroethylene (TCE). Here we will review why risk management for these chemicals is being re-evaluated and how their management could potentially be affected.

Most of our clients store and use PCE and TCE in their daily operations, so when the U.S. EPA sends out notices that they will be evaluating the health risks of these chemicals under the Toxic Substance Control Act (TSCA), we pay special attention on behalf of our clientele. TSCA has banned most uses of polychlorinated biphenyls (PCBs) and significantly restricted asbestos and lead-based paint, which has led to their general discontinuation in market use. This has also led to a significant increase in disposal management efforts and costs for chemicals included in TSCA restrictions. The outcome of the U.S. EPA assessment in the next two years could significantly change the production, storage, transport, use, and disposal of cleaning products that contain PCE and TCE.

WHAT IS TSCA?
TSCA was initially established in 1976 as the nation’s primary chemicals management law and provided the U.S. EPA with authority to require reporting, record-keeping, testing, and restrictions of specific chemical substances that were determined to pose a risk to human health or the environment.

A brief history of TSCA:

  • Title I: The initial act in 1976 concentrated on chemical inventory, expectations that industry would lead testing of manufactured chemicals, banned most uses of polychlorinated biphenyls (PCBs), and significantly restricted mercury. 
  • Title II: In 1986, the Asbestos Hazard Emergency Response Act was amended to TSCA to require schools to test for asbestos and development management plans. Though TSCA does not provide a ban on asbestos, the known health hazards and negative connotation of asbestos-containing materials (ACM) were sufficient to prompt an industry trend to avoid asbestos-containing products and for facilities to abate ACMs when found.  
  • Title III: In 1988, the Radon Program Development Act was amended to TSCA to provide states financial and technical support in monitoring and controlling radon.   
  • Title IV: In 1992, the Residential Lead-Based Paint Hazard Reduction Act was amended to TSCA. Again, this title did not ban lead-based paint, but promotion of negative health effects and guidelines for protecting the public from lead-based paint was sufficient to change the paint supply market.  
  • Title V: In 1990, the Asbestos School Hazard Abatement Reauthorization Act was amended to TSCA set up State programs to provide technical assistance to schools in developing environmental health programs to address contaminants and hazardous substances encountered in school building construction.   
  • Title VI: In 2010, the Formaldehyde Standards for Composite Wood Products Act was amended to TSCA. This title restricted the emissions concentration of formaldehyde from processed lumber products, changing the internal process within the industry but not affecting the end sales and products generated.  

As demonstrated in Titles I, II, IV, and VI above, rules enacted under TSCA can have variable effects on their relative industries. In addition to the major Title sections reviewed above, there have been numerous small amendments to TSCA that have added restrictions to chemicals in various industries.  

PCE AND TCE RISK MANAGEMENT UNDER TSCA
The most recent TSCA amendment in June 2016 required the identification and assessment of high-priority chemicals. The chemical risk assessment process consists of three steps: prioritization, risk evaluation, and risk management. In December 2016, PCE and TCE were identified by the U.S. EPA as high-priority chemicals for review under the TSCA. The U.S. EPA released the Risk Evaluation for Trichloroethylene (TCE Risk Report) in November 2020, and the Risk Evaluation for Perchloroethylene (Ethene, 1,1,2,2-Tetrachloro-) (PCE Risk Report) on December 20, 2020. The U.S. EPA is currently assessing an applicable and appropriate risk management approach for both compounds.

The health risks identified in the PCE Risk Report and TCE Risk Report list acute exposures including neurotoxicity and chronic exposures including neurotoxicity, kidney, liver, immune system and developmental effects, and liver cancer. The PCE Risk Report reviewed 61 conditions of use and identified 59 that represent an unreasonable risk of injury to human health based on those health risks. Similarly, the TCE Risk Report reviewed 54 conditions of use and identified 52 that represent an unreasonable risk of injury to human health based on those health risks. In general, the conditions of use included: manufacturing, import, processing, repackaging, recycling, degreasing, lubricants, adhesives, paints, coatings, automotive care products, metal and stone polishes, welding, textile processing, furniture manufacturing, foundry application, and various dry cleaning-related uses.

WHAT’S NEXT FOR PCE AND TCE RISK MANAGEMENT?
The U.S. EPA’s next step will be to initiate risk management actions for these identified conditions of use to reduce or eliminate the risks. The U.S. EPA has initially identified the following categories where regulations could possibly be implemented to reduce risks through operational prohibition or limitation:

  • Manufacturing
  • Processing
  • Distribution
  • Use
  • Disposal

The upcoming risk management action consists of Environmental Justice Consultations for PCE and TCE with the U.S. EPA on on June 16, 2021 and July 6, 2021. These consultations will be opportunities for stakeholders to express environmental justice concerns. The U.S. EPA will also have additional consultations with small businesses and state and local governments in the future.

TSCA has been used to limit or eliminate the production, importation, use, and disposal of more than 83,000 chemicals, including polychlorinated biphenyls (PCBs), radon, asbestos, various solvents, and lead-based paint. These past restrictions have had various secondary effects on businesses, notably increasing environmental management and disposal costs. Beyond the potential changes to solvent use in the drycleaning industry, new TSCA rules could affect the environmental management costs associated with contaminated media (concrete, soil, groundwater, and vapors) from the accidental release of solvents, even if a facility changes to cleaner alternatives. 

The future limits on PCE are undefined at this time but could be similar to the near-total ban that was applied to PCBs and asbestos, or the U.S. EPA could place limited restrictions on the use or concentration of PCE; there are also various other restriction potentials that could be applied. The U.S. EPA has up to two years following the release of the risk reports to address, by rule, the identified risks. Therefore, draft regulations for TCE should be anticipated in November 2022, and draft regulations for PCE should be anticipated by December 2022.

Contact us to learn more about our regulatory compliance services.


Scott Powell, PE, Senior Project Manager
R. Scott Powell is a Senior Project Manager with over 20 years of environmental consulting experience. Powell’s expertise covers a wide variety of projects ranging from due diligence, LUST/petroleum, hazardous material remediation, asbestos, lead-based paint, remedial actions, to remedial systems. He manages complex relationships fostering the cohesive involvement of several parties on multiple sites with co-mingled contaminant plumes requiring the implementation of remedial solutions for chlorinated solvents, hazardous materials, and petroleum hydrocarbon impacts. He has extensive experience with environmental regulatory compliance, including Clean Water Act (CWA), Comprehensive Environmental Response Compensation Liability Act (CERCLA), Resource Conservation Recovery Act (RCRA), Superfund Amendments and Reauthorization Act (SARA), and Toxic Substance Control Act (TSCA). Powell manages negotiations with state and federal regulatory agencies, provides litigation support in matters concerning environmental issues, and acts as a third-party reviewer of work performed by others.

Nicholas Hill, LPG, Senior Project Manager
Nicholas Hill has 12+ years of experience with environmental consulting for investigation and remediation projects regulated by state programs, primarily involving chlorinated solvent and petroleum impacts. Hill’s experience as a Senior Project Manager includes research, preparation of work plans and reports, project and budget management, geologic and hydrogeologic data collection, data analysis and interpretation, feasibility study, design, and implementation of various remediation technologies to treat soil, groundwater, and vapor contamination, and coordination of regulatory closure. Hill has implemented and reported numerous Phase I environmental site assessments in accordance with ASTM standards. In addition, Hill has assessed vapor intrusion exposure conditions through soil and sub-slab vapor and indoor air sampling and conducted oversight and monitoring of vapor mitigation system installation.

 

What does the insurance asset portfolio look like for your drycleaning business?

POLICYFIND’S NEW EXPRESS SERVICE CAN HELP EVALUATE THE POTENTIAL OF YOUR DRYCLEANING BUSINESS’S INSURANCE ASSETS AS A PRECURSORY SEARCH. THIS SERVICE PROVIDES INSIGHT INTO POLICY POTENTIAL TO HELP PAY FOR AN ENVIRONMENTAL CLEANUP.

BY: DRU SHIELDS

We’ve seen a number of adjustments within the drycleaning industry over the years. Many drycleaners are adding new and convenient services for their customers, some have consolidated their shops to either merge with other businesses to expand their footprint or to focus on routes out of one location, and some have decided to close their doors altogether.

Due to these changes in plans, we have seen an uptick in drycleaners addressing environmental contamination due to an increase in real estate and business transactions. With this uptick, we’ve also seen an increase in demand for PolicyFind’s insurance archeology services.

Insurance archeology is the process of locating and reconstructing historical insurance coverage to find funds that help pay for environmental cleanup and legal defense against liabilities. A full insurance archeology review has historically been a more expensive endeavor for drycleaners. However, this investment can ultimately help offset hundreds of thousands and even millions of dollars in environmental cleanup costs and legal fees.

In response to a need from the drycleaning industry to reduce the cost for insurance archeology, we have created a new service line called Insurance Archeology Express (IAX) which provides our clients an expedited baseline insurance research product. It is a faster and more affordable first step that helps our insurance archeologists determine the likelihood that a full insurance archeology service will yield insurance coverage for liability issues, such as environmental contamination. IAX is a great option for many drycleaners because it will give you an idea of whether a full insurance archeology could be successful.

Here are two scenarios from drycleaners we’ve worked with recently.

SCENARIO #1: MULTIPLE DRYCLEANING PROPERTIES WITH VARIED HISTORIES
I worked with a drycleaning client who had five locations, four of which had historically been perc drycleaning plants at one point in their existence. Many of them had been plants back in the 60s and 70s, and all but one had eventually transitioned into drop stores. All of these locations had been owned by various operators prior to our client taking them over. As he was looking to refinance his properties, he realized that he was going to need to conduct environmental due diligence to satisfy his lender and that this was likely going to open some environmental issues for him. He understood that even if he put the refinance on hold, this was still going to be the case in the future should he go to sell, so he decided it was in his best interest to start now.

Since conducting a full insurance archeology on each of the four locations would have been expensive, we conducted an IAX search on each. We were able to determine that three of his four sites were good candidates for full insurance archeology. This meant that the baseline research conducted by our insurance archeologists determined that there were enough paths that could lead to evidence of insurance. For the fourth site, it was determined that while former owners and historic operational history was identified, no clear paths to insurance were. With this information, our client decided to pursue full insurance archeology on those three sites.

SCENARIO #2: DRYCLEANER ON A TIGHT DEADLINE WITH PENDING ENVIRONMENTAL NEEDS
Another IAX client is a drycleaner who recently was notified by their state’s environmental regulatory agency that contamination was found migrating onto a neighboring property. The client was given a short deadline for providing the state with their plan for beginning investigation into environmental contamination as well as addressing any immediate vapor intrusion concerns at nearby properties. This drycleaner had been operating at their location since the 1970s but was unable to produce any old business records for review. They were concerned with committing to a full insurance archeology search because they were on a limited budget and were on such a short deadline. Similar to the first scenario, our insurance archeologists were able to show that there were a number of avenues to pursue that could provide evidence of insurance.

Do either of these scenarios sound similar to your situation? The desire to know if there may be funding before committing 100% makes total sense and our IAX offering is our way of providing that snapshot into your unique insurance asset situation.

In addition, all IAX clients who want to take the next steps to further research and to reconstruct historical coverage, the cost of IAX can apply to the cost of PolicyFind’s insurance archeology services. It should also be noted that IAX is a very specific service line and we recommend that you talk with our insurance archeologists to determine whether IAX is a fit for you. There are some situations in which this service line may not be practical and there may be other options that would better suit you.

If you find yourself in a time crunch, interested in having a better sense of what your odds will be before you enter into a full insurance archeology agreement, IAX may be the perfect solution for you.

Contact us today to review your drycleaning business’s scenario with insurance archeology and environmental service experts.


Dru Shields, Director of Drycleaner Accounts
For over 10 years, Dru has helped numerous business and property owners facing regulatory action, navigate and manage their environmental liability. Dru has vast experience in assisting dry cleaners in securing funding for their environmental cleanups through historical insurance policies. Dru is a member of numerous drycleaning associations in addition to serving on the Midwest Drycleaning and Laundry Institute (MWDLI) advisory council and on the Drycleaning & Laundry Institute Board (DLI) as an Allied Trade District Committee Member.

Employee Spotlight: Nick Hill

OHIO WESLEYAN UNIVERSITY ALUM AND SENIOR PROJECT MANAGER, NICK HILL, LPG IS A KEY PART OF AN INDESPENSIBLE GROUP OF TEAM LEADERS AT ENVIROFORENSICS

EnviroForensics Senior Project Manager, Nick Hill, LPG is a reliable organizer and team player. The Ohio Wesleyan University graduate has worked his way up through the ranks of EnviroForensics in the last decade and has overseen successful environmental investigation and remediation projects for a variety of different clients from the drycleaning, manufacturing, and real estate industries.  

Nick’s ability to manage multiple complex projects while providing a clear line of communication to his project teams from the project manager to field personnel has made him an indispensable leader. “Nick keeps his promises, which is the backbone of any project team duo. Nick keeps it real, and holds project team members and himself accountable, which is the true sign of a good senior project manager.” 

Read further to learn more about Nick inside and outside of EnviroForensics. 

NICK HILL, LPG, SENIOR PROJECT MANAGER 

QUESTION: WHAT’S YOUR BACKGROUND AND CAREER PATH?
ANSWER: I am from the Dayton, OH area and graduated from Ohio Wesleyan University in 2004 with a BA in Geology. Since accepting a Staff position at Enviro, over 9 years ago now, I have climbed the company ladder to Senior PM. Prior to that, I got my hands dirty working in California and parts of the east coast performing environmental UST testing in 2004/2005 and subsequently working in the field at another consulting firm for over 6 years.   

Q: HOW DO YOU FEEL ABOUT BEING RECOGNIZED BY YOUR COWORKERS?
A: I was not expecting it and really appreciate the gesture. It is an honor to be singled out of a group of so many high caliber peers. A very humble thanks to all because I really couldn’t do my job or be where I am today without the support of everyone. 

Q: WHAT DO YOU ENJOY ABOUT WORKING AT ENVIROFORENSICS?
A: I can’t say enough about the people and the supportive atmosphere and environment here at EnviroForensics. I truly rely on the strengths of others every day and it’s great to work with such willing and able peers. Having come from a larger company where employees were hardly recognized or supported, it has been very refreshing to find and be with a company that truly looks to find ways to put employees first. 

Q: WHAT IS ONE OF YOUR MOST EXCITING PROJECTS AT ENVIROFORENSICS?
A: Right now, I am enjoying working with Director of Commercial Real Estate, Casey McFall on Phase I assessments. It’s fast-paced work and fun to learn about the histories of different properties across Indiana and other states.    

Q: WHAT IS YOUR LIFE LIKE OUTSIDE OF ENVIROFORENSICS?
A: Outside of work, life revolves pretty heavily around family with my wife, Emily, and our 2 girls Claire (soon to be 10) and Audra (7) in Martinsville. With the COVID situation and Emily teaching, I have become Mr. Mom at home these days getting the kids ready/through online school. I am still following soccer, though not able to play anymore after 2 knee surgeries in 2017, and I am a big supporter of Liverpool FC in England. On warmer days, I like working out in the yard and playing disc golf. On others, I mostly enjoy quiet evenings at home binge-watching Netflix or catching up on the latest soccer matches with a good beer or bourbon. 

What is the chemical nature of perfluoroalkyl and polyfluoroalkyl substances (PFAS) compounds?

UNDERSTAND WHAT PFAS ARE, THE CHEMISTRY BEHIND THEM, AND WHY THEY’RE KNOWN AS “FOREVER CHEMICALS”.


BY: BRAD LEWIS

The 2019 release of the film Dark Waters told the true story of the legal action taken by a farmer and an attorney to hold DuPont accountable for damages allegedly caused by perfluoroalkyl compounds, otherwise known as the forever chemicals. But even without this movie, perfluoroalkyl and polyfluoroalkyl substances (PFAS) compounds have been in the news. What are PFAS and why is there so much attention on them? PFAS are a family of diverse chemical compounds developed in the 1940s, that were found to be useful in a wide range of commercial products including water and stain repellent coatings on cookware, firefighting foams, and in industrial applications for cardboard coatings, and mist suppression for metal plating to name a few. Many industries include textile and leather manufactures, paper manufactures, metal plating industries, wire manufacturing, industrial surfactants, photo-lithography, airports, and firefighting, were quick to incorporate these compounds into their processes. So why are PFAS an evolving issue? The short answer is:

  • Their widespread use in industrial and consumer products;
  • Their suspected toxicity (very low proposed cleanup standards);
  • Their persistence in the environment; and
  • Their resistance to treatment technologies.

PFAS present a challenge to industry, regulators and scientists who are racing to understand the significance of these compounds in the environment. This is an emerging situation and work is proceeding on multiple fronts to address the concerns.

There are six things that must be considered when figuring out how to address PFAS:

  1. Evaluation of emerging toxicology data
  2. Evaluation of developing testing methods
  3. Evaluation of developing cleanup methods
  4. Developing regulations
  5. Understanding how prevalent these compounds are
  6. Under fate and transport in the environment

To learn more, read “What are PFAS compounds and how can we test for them?”

UNDERSTANDING THE CHEMICAL NATURE OF PFAS
Although there are thousands of PFAS compounds, at their core, they are characterized by having carbon and fluorine bonds, one of the strongest bonds in organic chemistry. These compounds come in various carbon chain lengths, which effect the fate and transport in the environment, their resonance time in the food chain, and ultimately the human body and their subsequent cleanup criteria. Once you understand the nomenclature, you can tell a lot from the compounds name. Two of the most manufactured PFAS compounds were perfluorooctanesulfonic acid (PFOS) and perfluorooctanoic acid (PFOA).

PFOS      PF (Perfluoro=fully fluorinated carbons) O (Octa or 8 carbon chain) S (Sulfonic Acid)

C8HF17O3S

PFOA     PF (Perfluoro=fully fluorinated carbons) O (Octa or 8 carbon chain) A (Carboxcylic Acid)

C8HF15O2

Like the compounds above, most PFAS compounds have a hydrophilic head (acid, alcohol, etc.) and a hydrophobic tail (carbon-fluoride chain). This dual nature of the compounds imparts much of the non-stick, water repellant, stain repellant properties that made them so useful in industrial applications. The carbon-fluoride bonds make PFAS compounds incredibly stable and resistant to breakdown. Hence the name “forever chemicals”. Most organic compounds would break down in a landfill, be degraded by natural bacteria, or be treated by a wastewater treatment plant, whereas PFAS compounds are generally resistant to these degradation processes. These compounds pass through most treatment systems intact to be discharged back into the environment. Their widespread use in products and their resistance to breakdown (or treatment) means that they may be widespread in the environment. While we do not know how prevalent these compounds are in the environment, we do know that wherever we look for PFAS, we are finding them.

Learn more about how federal and state governments are regulating PFAS for drycleaners and other small businesses.

The toxicological data indicates that low level concentrations of some PFAS compounds may affect liver function, impede immunological response, promote developmental effects, decrease fertility, increase hypertension and potentially cause testicular and kidney cancers. The toxicity of PFOS and PFOA are probably the most studied and most understood. However, the chemical toxicity for a majority of PFAS and GenX (PFAS replacement chemicals) compounds have not been studied. Early indications are that most cleanup levels for these compounds will be in the one part per trillion-part (ppt) range, which is equivalent to one ping pong ball in a sea of a trillion ping pong balls.

If you have any questions about PFAS, including the chemistry, regulations, remediation or how to fund PFAS cleanup and legal defense, please contact us

PFAS SAMPLING AND TESTING
The low cleanup levels come with their own set of challenges. How do you test for one part per trillion (ppt) of a compound in a water sample when the notebook, raincoat or sunscreen your personnel is wearing was manufactured with PFAs? The answer is you must be careful and beware of false positives. Currently there are two validated USEPA analytical methods SW 846 Method 537.1 and Method 533, both of which are for drinking water. There are no adopted USEPA methods for non-drinking water and soil, although modified methods do exist.  Analytical methods still need to be developed and commercial laboratories will need to invest in equipment and processes to analyze this emerging contaminant. Currently there are a limited number of laboratories qualified to test for PFAs.

REGULATORY ENVIRONMENT FOR PFAS
The regulatory environment for PFAs is a patchwork, as some states have been quick to establish a regulatory framework while most are waiting for the United States Environmental Protection Agency (USEPA) to take the lead. Several states have gotten out in front of the USEPA and have either tested water supply wells like Michigan or are beginning to require contaminated sites to include PFAs on their analyte lists. To date, the USEPA has concentrated on two of the most manufactured PFA compounds, PFOS and PFOA. While the USEPA is concentrating on a smaller subset of the PFA compounds, some states like Wisconsin are requiring evaluation of a much larger number (16) of PFA compounds at sites.

The U.S. EPA currently has a task group which is evaluating the PFAs issue. One of the first hurdles of this task group is to set drinking water maximum contaminate levels (MCLs) that will apply to suppliers of potable water. These drinking water standards are expected to be published in 2021 or 2022. This will mean that any supplier of water from groundwater or surface water source will begin testing for these compounds and if found will need to treat them. Similar testing of water supply wells in some states have led to the identification of PFA release sites.

More important to you perhaps is what do you do if a regulating entity asks you to sample your site for PFAs? Before you respond, there are some questions you need to ask yourself.

  • Under what authority is the regulator requiring PFAs testing?
  • Specifically, which of the PFAs chemicals are you required to test for?
  • How low is the concentration we need to look for?
  • If I generate a concentration for a PFAs compound to what standards will it be compared?

What you should not do is rush into a sampling event without much consideration. Additional information regarding regulatory framework for PFAS will be provided in upcoming Blog posts.

PFAS CLEANUPS
Traditionally, environmental cleanups have involved either the physical removal of the contaminant from the environment, immobilization of contaminants and/or the biologically or chemical destruction of the contaminant in place.

Physical Contaminant Removal
PFAS can be remediated by physical removal. This entails excavation of soil and/or the pumping of groundwater followed by their concentration onto various sorbent materials.  Both processes create impacted wastes that still require disposal, storage or destruction.

While excavation is an effective way of removing soil contaminant mass, its use is often limited by depth of impacts, presence of groundwater, presence of building structures, cost effectiveness, and potential long-term liability for waste generated. Wastes placed into modern lined landfills typically decompose and combine with water to form leachate. This leachate migrates to collection systems in the bottom of the landfills, which is treated and then ultimately discharged back into the environment. Based on their stability in the environment, PFAS have the potential to migrate untreated through the landfill and through the wastewater treatment plant to be discharged back into the environment. As landfills become more cognizant of the issues surrounding PFAS there is some question as to their willingness/ability to except these waste streams. Ultimately these wastes constitute a potential long-term liability unless the contaminant is ultimately destroyed. High temperature incineration of PFAS derived wastes is one way of permanently destroying these compounds; however, there are issues of the high costs of incineration and potential for incomplete combustion of these compounds.

One industry leader TRS Group has a patent for a thermal remediation system that heats soil (in situ or ex situ) to between 350 to 400 degrees C, which drives off PFA compounds in the vapor phase. The vapor phase is recovered and then either thermally oxidized or the PFAs are condensed and treated in the aqueous phase[1].

Contaminant Immobilization
Sometimes the goal of a remediation is less about reduction of contaminants and more about ensuring that contaminants do not migrate to potential sensitive receptors. The concept of immobilizing contaminants in-place to prevent migration is nothing new and has been employed for years at sites with metal contaminants. One method that is being studied for PFAs is the injection of colloidal activated carbon (CAC) into aquifers to provide sites for PFA sorption. While the sorption mitigates the migration of contaminants to downgradient receptors, actual contaminant mass remains unaffected. The longevity of these subsurface sorption barriers and their ability to hold the PFAs indefinitely, is currently being studied.

Biological or Chemical Destruction
For cleanup of sites impacted with petroleum and/or chlorinated solvents, for years scientists and engineers have made full use of the fact that these organic compounds, are subject to both abiotic (chemical) and biotic (bacterial, fungal, etc.) mediated breakdown into less toxic byproducts. These processes, either with or without augmentation, are employed to reduce contaminant mass in place, without the need for physical removal and ex situ treatment.  These remediation techniques have become popular since they are cost effective, less disruptive to infrastructure, and do not generate legacy wastes. By their nature, PFA compounds appear to be resistant to these processes; however, the jury is still out and this an active field of research. Currently these methods are in the realm of college research papers and experimental cleanups at defense and superfund sites and are not options for most sites.

Conclusion
What should you do if you are potential responsible party in a PFA release? First and foremost, take a deep breath. It is important that you choose a consultant like EnviroForensics who will carefully listen to all the details of your situation and consider your potential liabilities, regulatory, financial and investigation options. With the science and regulations rapidly evolving around PFA issues, it is important to know the landscape before charging ahead. One thing is very clear however, there will be greater and greater regulation of these chemicals and their subsequent release to the environment. Hopefully, the science and technology to address these unique chemicals can developed to meet these challenges. Stay tuned for additional articles on this subject

Learn more about our environmental investigation and remediation services.


Brad Lewis, CHMM, Principal Scientist at EnviroForensics

Brad Lewis is a detailed-oriented and collaborative leader with 30+ years of environmental consulting experience that covers a variety of projects ranging from due diligence, environmental compliance, landfill, Brownfields, underground storage tank, and chlorinated hydrocarbon investigations and cleanups. As Principal Scientist, he oversees investigations and cleanups. He helps project teams set the technical and regulatory strategies that will meet their client’s goals. Lewis has implemented many innovative site investigation strategies including the use of down-hole sensing equipment, mobile laboratory, and an immunoassay to characterize sites.

He has consulted on many high-profile projects dealing with petroleum hydrocarbons, polychlorinated biphenyls, hexavalent chromium, chlorinated solvents, bedrock impacts, vapor intrusion investigations, and vapor mitigation.

[1] Crownover E, Oberle D, Kluger M, Heron . Perfluoroalkyl and polyfluoroalkyl substances thermal desorption evaluation.  Remediation 2019;29:77-81

What’s next for the drycleaning industry as the U.S. begins to reopen? Industry leaders share their opinions

EXPERTS URGE EXPANDING DELIVERY SERVICES, DIVERSIFYING OFFERINGS, EMBRACING CHANGES FROM COVID ERA AMONG OTHER INSIGHTS   

Vaccines are rolling out and the economy is beginning to wake up. While the pandemic is not over—we are all turning a corner. There have been numerous resources available to the drycleaning community including the Drycleaning & Laundry Institute’s Zoom calls or webinars as a way to keep up on real-time news relating to the industry, education on new best-practices and forums to keep in touch with community members throughout the past year. While we cannot predict the future—everyone has been on pins and needles trying to figure out where the we are all going next, so I connected with some of our industry’s leaders to gain more insight into what they see for the future of our industry.

MARY SCALCO – CEO, DRYCLEANING & LAUNDRY INSTITUTE
“What’s next? That is the question everyone is looking to answer as we move into life after the pandemic. There are two schools of thought—one says business will be like the Roaring Twenties after prohibition and others say the general public will still be wary after the restrictions are lifted. I choose to believe in the first scenario and there is something to be said for ‘If you believe it, it is more likely to happen’.

I’m not saying that just because we wish everything will return to normal or pre-pandemic—but you can prepare and position your company in that regard. Yes, things will be different but one thing I learned this past year is how resilient DLI members are. Members have taken the opportunity to work on their businesses over the past year; I’m not talking about production but I’m talking about the business. Looking at their marketing, looking at their financials, and looking to where they want to be when the economy fully reopens. Some have changed their business models completely like no more retail locations and only routes, for example. Some embraced social media after shunning it for years. Some have made it more convenient for customers to do business with them, and some have added new services above and beyond wash, dry and fold.

So yes, the industry will change but that is not necessarily bad.”

JEFF SCHWEGMANN – PRESIDENT & OWNER, SUNSHINE CLEANERS COMPANY, LEATHER CARE USA & HAPPILY EVER AFTER PRESERVATION
“The drycleaning industry was already in a state of change before the pandemic—Casual workplaces, work from home, and changing styles. I see the innovators of industry quickly accepting that everything has changed, it will never be the same and they are updating their business models to reflect this. Dry cleaners have been providing home delivery long before Amazon. Companies that go to the customer and sell their value to the customer will be the success stories.

I feel that the 4th of July will be a real Independence Day this year. With the projection that all adults who want a vaccine will be eligible for one by May 1, we can see that the end of restrictions and mandates are near. The 3rd quarter should be a good one, but the office and workplace is forever changed. Some things will return to normal. However, the ease of Zoom meetings and hybrid working conditions are here to stay. Accept it and build your business model to cater to these changes.

Customers are searching for service businesses to make their lives easier. After a year of being restricted, they are looking to spend. Make your plan to grow and secure the right staff to be ready.”


Prepare for continued industry shifts with these top 10 resources for drycleaners

KYLE NESBIT – SVP BUSINESS DEVELOPMENT/COMPLIANCE, EDIT TX LLC, MEMORIES GOWN PRESERVATION & TIDE CLEANERS (HOUSTON & AUSTIN, TEXAS)
“Industry experts & the Drycleaning and Laundry Institute (DLI) can be quoted saying 30% of the drycleaners that existed pre-Covid will be closed in the next 18 months. I concur with this assumption but want to point out that I believe the ~30% that will close likely only represent ~5% of the pieces/garments that were being cleaned in 2019. The strong drycleaning companies that survive will be fighting for a bigger piece of the ever-shrinking market with a greater emphasis on:

  • Decreasing the size of their real estate portfolio & lowering rent costs
  • Focusing more on pickup & delivery
  • Maximizing the utilization of technology
  • Growing the Wash & Fold business
  • Diversifying into other vertical markets
  • Investment in automation to lower labor cost

Ten years from now the ‘winners’ in the retail drycleaning industry will be those that have figured out a cost-effective way to capture delivery customers.”

KERMIT ENGH – MANAGING MEMBER FOR METHODS FOR MANAGEMENT & OWNER, FASHION CLEANERS (OMAHA, NEBRASKA)
“The changes in our industry, I believe will be permanent going forward. Fewer overall pieces, ability to increase prices and get paid for our work, and fewer operators with the strong innovators surviving and thriving. The pandemic also forced the good operators to make difficult decisions and to finally do many of the things they knew they should have done long before. Convenience to our clients will be paramount through home delivery and 24-hour locker locations. The events of 2020 also taught everyone to be diversified in their service offerings, whether restoration, B2B, B2C, area rugs, or other services needed by the clients we already serve.”

JESS CULPEPPER – PRESIDENT, CULPEPPER CLEANERS (SAN ANTONIO, TEXAS)
“The drycleaning/garment care industry has seen many changes and adapted over the years. As we emerge from the effects of the Pandemic, I believe the businesses that offer their customers added convenience will see a more robust recovery. The industry has been moving in that direction for over a decade, but the pandemic has accelerated this progression. Pick-up and delivery service will continue to grow as well as the use of lockers allowing customers 24/7 accessibility. The use of technology will be the most significant tool business owners can utilize to stay competitive. Communication with your customer base through email and text as well as the integration of apps which allow your customers the ability to communicate and do business with you will all be key components as we forge ahead.”

CHRIS WHITE – EXECUTIVE DIRECTOR, AMERICA’S BEST CLEANERS
“In our discussion with America’s Best Cleaners team, we are preparing for very slow growth in Q2 and in mid Q3 we anticipate the greatest increase in growth with an optimistic view for a strong Q4. We formulate our thinking based on business travel starting to pick up, the indication from major corporations on return to the office work scheduling, and the opening of schools nationwide. These of course are all based on the continued rapid pace of vaccinations across the nation and our ability to stay the course by wearing masks and social distancing which will bring a greater sense of safety and confidence into the economy. Further consolidation of the industry will continue until Q3 and this includes drycleaning shops and some smaller equipment and supply distribution companies. We are optimistic that when Q4 rolls around the businesses that are still operating will be well-positioned to service a broader market with some diversity of services to homes through pick and delivery. We are also excited to see a re-imagined retail experience that includes more technology and convenience with kiosk and locker services.”

PETER BLAKE – EXECUTIVE DIRECTOR, SOUTH EASTERN FABRICARE ASSOCIATION, NORTHEAST FABRICARE ASSOCIATION AND MID-ATLANTIC CLEANERS
“I think the light at the end of the tunnel is getting brighter every day. I think as vaccines roll out and more and more people begin to feel comfortable traveling, attending large gatherings, and returning to the workplace—the demand for our service will continue to grow. A few of my members have expressed that it ‘was like turning on a light switch’ in mid-March as customers started to return and plants were seeing increases in volume. This is not to say there were increases over previous non-COVID years, but certainly an upward trend over the recent past. It provides hope and some confidence that people will once again be in need of our services.

We have seen a number of businesses close over the past 12 months, and also seen a number of plants consolidate and I don’t think we are done yet. There will still be more fall-out as stimulus programs come to an end and pressures on businesses grow. I think the greatest issues facing those drycleaners that are able to persevere will be: hiring and retaining employees and dealing with an unstable supply market that continues to see rising costs, lack of transportation to deliver raw materials on a global schedule, coupled with the increase in demand for things like resin and steel will make some of your supply costs continue to rise. We are seeing multiple increases in poly, hangers, and some chemicals just to highlight a few issues.

I think people who have adapted and changed over the past year—will begin to flourish. All the planning that companies have done, and all the seeds they have planted will start to grow and you will see an increase in customers—including a number of new customers that had previously been using cleaners that closed. I have tried to reassure many of our members that while they may not see immediate returns on some of their marketing investment—those efforts are seeds that will bear fruit as the country starts to reopen.

Some of the changes from the pandemic will be long lasting. I believe we will see a prolonged return of a casual workplace. There will be less formal attire and the traditional dress will be replaced with a comfort-based style. The main focus for our industry has to remain on ‘Complete Fabric Care’. Helping customers look their best in whatever they choose to wear; from casual to formal to everyday. If you wear it—we can clean it. Our Fabricare Specialists save you your most precious commodity—TIME.”


Contact us today to learn more about our environmental services for drycleaners.