Dru Shields Promoted to Director of Drycleaner Accounts

WE’RE COMMITTED TO PROTECTING THE LONG-TERM INTERESTS OF DRYCLEANERS

Director of Drycleaner Accounts, Dru Shields talking with a drycleaner
We’ve partnered with drycleaners for over 20 years providing specialized services to address environmental contamination and funding needs. Now, Dru Shields is fully dedicated to protecting the long-term interests and personal needs of drycleaners.  

Learn more about our services for drycleaners 

GET TO KNOW DRU THROUGH OUR Q&A:

HOW LONG HAVE YOU WORKED WITH THE DRYCLEANING INDUSTRY?
I’ve been with EnviroForensics for a little over 11 years and have been working directly with the drycleaning industry for 10 of those years.

HOW DO YOU ADVOCATE FOR DRYCLEANERS NATIONWIDE?
I advocate for drycleaners by participating in various associations, whether just as a member or as an active board member. I also work hard to educate the industry on what to expect during an environmental cleanup, how to prepare for an environmental cleanup and how to use old insurance policies to pay for a cleanup – I do this by giving presentations or educational webinars to various groups and associations or by writing blog posts on these or similar topics. I think that generally, my experience within the drycleaning industry, which has largely revolved around helping to secure funding and navigating the claims process in partnership with our clients is a major way that myself, and EnviroForensics as a whole, advocate for drycleaners to understand their goals and help them reach those goals.

Check out Dru’s bio to read some of her articles.  

WHAT ARE THE TYPICAL SITUATIONS YOU FIND YOUR DRYCLEANING CLIENTS DEALING?
Every situation and set of circumstances are different for each drycleaner, but luckily, we can be nimble in how we handle each one. What it can be generally boiled down to though is that many drycleaners are facing environmental contamination concerns and aren’t sure how they will be able to pay for it. So, whether a landlord or a neighbor is refinancing or selling the property, or if the drycleaner themselves are refinancing or selling, and contamination is found during due diligence–it can be a scary situation. Not only do you have to answer to demands resulting from environmental contamination, but you also have to find a funding source to pay for it.   

HOW DO YOU HELP YOUR DRYCLEANING CLIENTS?
Even though environmental cleanups can be a big disruption, my goal is to lighten not only the financial load but also by easing some of the burden by doing what we do best – addressing the environmental contamination.  We do by helping to locate some alternative funding sources through old insurance policies and through our environmental investigation and remediation services, as well as being their liaison with other players, like their legal counsel, the state regulators, as well as helping them navigate the claims process with their insurance carriers. I think it’s important for drycleaners to know that they’re not alone. Many of their peers have been through similar situations and luckily there are a lot of resources available to them to get them through these tough situations.

WHERE DO YOU SEE YOUR FUTURE WORK WITH DRYCLEANERS GOING?
It’s important to me to continue to be an advocate and resource for drycleaners. I’ve met a lot of wonderful people within this industry, many that I consider friends, and their well-being and success mean a lot to me. I plan to continue to participate in the associations I’m already participating in, but I also intend to be more active in associations I’m not yet as close to and lend support in any way that I can. I think many drycleaners (or I hope many drycleaners) find our educational webinars and presentations to be valuable information, and as long as they think that and are open to that information, I’d like to continue to offer it. 

WHAT INSPIRES YOU IN YOUR WORK WITH DRYCLEANERS?
I enjoy helping people, so assisting drycleaners with navigating their environmental liability issues by finding funding for otherwise expensive environmental cleanups and ultimately restoring value and helping alleviate that liability is very rewarding to me. 

WHAT’S ONE DRYCLEANING STORY THAT HAS STUCK WITH YOU THROUGH THE YEARS?
I had one gentleman that had been running his plant for over 50 years in a small town. He was in his early 80s and was ready to enter a much-desired retirement – his biggest concern was that environmental contamination would ultimately stand in the way of him selling his business and property. Another concern was that a major flood within his town had destroyed many of the boxes of records that had contained the insurance files he had held on to for years. Even though he had no files to share with us, our Insurance Archeologists were able to pull together and reconstruct his insurance history. His son-in-law decided to buy the business and property from him and through the due diligence process contamination was discovered. We were able to work with both of them to leverage those old insurance policies. The cleanup at that particular site has been ongoing for a few years now and up to this point has cost approximately $500,000 – neither the former owner nor his son-in-law has had to pay for any of that out of their own pockets.   

To learn how Dru can help you, fill out our contact form.    

Employee Spotlight: Samantha Henderson

EACH MONTH, ENVIROFORENSICS RECOGNIZES TALENTED INDIVIDUALS, LIKE PROJECT MANAGER, SAMANTHA HENDERSON. GET TO KNOW SAMANTHA INSIDE AND OUTSIDE OF ENVIROFORENSICS.

Headshot of Samantha Henderson in front of sunlit cornfield

SAMANTHA HENDERSON, PROJECT MANAGER

QUESTION: WHAT’S YOUR BACKGROUND AND CAREER PATH?
ANSWER: I have a B.S. in Geology from IUPUI. At this point in my career, I am focused on learning and developing the basic skills to become a well-rounded environmental professional and manager. I am not sure where this path will take me yet, but I look forward to each step. I have a very analytical and technical brain, so I wouldn’t be surprised if I gravitate toward a specialty in remediation in the future.

Q: HOW DO YOU FEEL ABOUT BEING RECOGNIZED BY YOUR COWORKERS?
A: I was genuinely surprised to be recognized. At EnviroForensics, we are fortunate to work with so many talented and personable people. Everyone does the best job they can do – they go above and beyond every day. When you work with the “A” team every day, it feels incredibly validating and fulfilling to be seen and appreciated for your unique skills and how you contribute to the team.

Q: WHAT DO YOU ENJOY ABOUT WORKING AT ENVIROFORENSICS?
A: At EnviroForensics, I feel that each person is valued for who they are and not just what strength they can bring to the team. It may sound a bit corny, but I feel like I matter, and I feel valued and respected. Our job is to do whatever needs to be done when it needs to be done. No one is above any job or task, and everyone is treated as equal. Perhaps more importantly, this company truly cares about the science and not just the revenue generated from projects. We don’t take shortcuts and the science is paramount to success.

Q: WHAT IS ONE OF YOUR MOST EXCITING PROJECTS AT ENVIROFORENSICS?
A: The project team just finished an exceedingly complex and dynamic excavation that I had been directing since November 2019. The planning for the job took well over a year, so it was very gratifying and humbling to be chosen and trusted to manage the daily work and ensure its successful implementation. I have learned and grown so much by doing this work! There were constant surprises from unplanned pipelines, colorful and unprecedented soils, to regulatory and landfill delays, but through it all we all pushed forward and tackled all of the challenges as a team to get the job done correctly and efficiently. I am so proud of what we have accomplished! In the end, we removed over 4,000 tons of material at the Site, which is a huge step forward to drive the client’s needs.

Q: WHAT IS YOUR LIFE LIKE OUTSIDE OF ENVIROFORENSICS?
A: My husband and I share a home in Brownsburg with our senior pug/french bulldog. In my free time, I am usually doing some form of house or yard maintenance, socializing with friends, rockhounding, trying new recipes, or just relaxing and spoiling the dog. I love to travel and look forward to being able to do that safely again. I think the best way to get to know someone is to get those little details that make us unique. We all go to work and we all have families, but I think what you do and feel when you are by yourself is very telling. Some quirky facts about me:

  • I have a tall torso, so I usually hunch over pretty far when I eat and I end up looking like a straight-up goblin.
  • My favorite color is orange. I gush when I see Autumn Blaze maple trees.
  • My favorite food is popcorn; Honorable mention to well-seasoned, medium-rare steak.
  • Autumn is the absolute best season. I’m always ready to feel that spooky Halloween vibe!
  • I weirdly like hosting and planning parties. I often host fancy tea parties and I put a lot of work into making the perfect tiny sandwiches.

Employee Spotlight: Rob Hoverman

EACH MONTH, ENVIROFORENSICS RECOGNIZES TALENTED INDIVIDUALS, LIKE OUR NORTHERN MIDWEST REGIONAL DIRECTORROB HOVERMAN. GET TO KNOW ROB INSIDE AND OUTSIDE OF ENVIROFORENSICS. 

Headshot of Rob Hoverman in front of sunlit cornfield

ROB HOVERMANNORTHERN MIDWEST REGIONAL DIRECTOR 

QUESTION: WHAT’S YOUR BACKGROUND AND CAREER PATH?
ANSWER: I started out with a focus on rivers and wetlands. I have a real passion for making our built world less of an impact on the natural world. 

Q: HOW DO YOU FEEL ABOUT BEING RECOGNIZED BY YOUR COWORKERS?
A: I would rather not be the only one in the spotlight because of all the great work my team members Wayne and Brian do, plus everyone else in the company that supports our projects. 

Q: WHAT DO YOU ENJOY ABOUT WORKING AT ENVIROFORENSICS?
A: I enjoy the fact that if we have an idea to make our work or the company better, we can share those thoughts even if it’s contrary to existing systems.   

Q: WHAT IS ONE OF YOUR MOST EXCITING PROJECTS AT ENVIROFORENSICS?
A: A local drycleaner in my area was pretty fun to investigate in a classic sand and gravel aquifer. We have moved the investigation forward fast and started remediation within a short time frame as well.  

Q: WHAT IS YOUR LIFE LIKE OUTSIDE OF ENVIROFORENSICS?
A: My wife and I have three kids and we all have different interests that occasionally overlap in gardening, bicycling, or various arts and craft projects that are never-ending.  When it happens, my ideal day includes a bike ride, putting on a record while I take care of house plants, and cooking a new vegetarian dish.  

EnviroForensics joins the Agribusiness Council of Indiana

WE’RE STAYING AT THE FOREFRONT OF AGRIBUSINESS ALONGSIDE ITS INDUSTRY LEADERS. 

Tractor harvesting grains in field participating in agribusiness

We’re proud to serve the agribusiness community and thrilled to be part of this important community of industry leaders. The Agribusiness Council of Indiana (ACI) is the proactive voice of business serving Indiana agriculture. ACI provides the agriculture industry and business leaders with community support opportunities and information on industry trends and issues.  

Morgan Saltsgiver, our Director of Brownfields and AgriBusiness shared, The Agribusiness Council of Indiana (ACI) is the primary voice of the agribusiness community and I am excited that EnviroForensics is now one of their newest members! We will have access to industry leaders, educational and development sessions, and the latest industry news that will help EnviroForensics better serve our clients in the agribusiness sector. I have already had the chance to attend two educations sessions offered by ACI and had some valuable takeaways. 

Learn more about our services for the AgriBusiness industry

What you need to know when addressing environmental contamination

IN THE PAST, I HAVE TALKED A LOT ABOUT WHAT LEADS TO THE DISCOVERY OF CONTAMINATION, AND WHAT TO DO IF, OR WHEN, YOU LEARN THAT CONTAMINATION HAS BEEN DISCOVERED AT YOUR SITE OR A PROPERTY. BUT WHAT I HAVEN’T DONE BEFORE, IS PRESENT A SYSTEMATIC PROCESS OF WHAT STEPS SHOULD BE UNDERTAKEN WHEN PERC CONTAMINATION IS FOUND. GETTING IT RIGHT IS IMPORTANT BECAUSE YOUR LEGAL SECURITY, YOUR MONEY, AND YOUR REPUTATION ARE ON THE LINE.

caution sign in pile of perc contaminated soil

BY: JEFF CARNAHAN

To start, I’ll walk through the three important areas to become familiar with when addressing environmental contamination. Also, if you’re interested in this topic area, check out our webinar with Cleaner and Launderer on “how to respond when you find perc contamination”.

UNDERSTANDING THE REGULATORY DEMANDS

If an environmental contamination problem has come to light and you’ve been notified, there are regulations, rules, and laws in effect that require you to respond. Congress passes the laws that govern the United States, but Congress has also authorized EPA and other federal agencies to help put those laws into effect by creating and enforcing regulations. The EPA, in turn, has given each state the authority to implement and enforce their regulations within their area of jurisdiction, so long as the state regulations are at least as stringent as the federal regulations. A similar process exists in Canada between the federal and provincial environmental regulating agencies.

When an environmental release of hazardous substances has occurred onto or beneath the ground surface, these regulations require that the parties that may have caused or contributed to that contamination are responsible for investigating the nature and extent of the release. There are many nuances involved in determining who may become considered a potential responsible party, and who may ultimately be required to clean up the contamination, as I’ve discussed in recent articles. This question of rightful responsibility, if potentially contested, really belongs in the realm of legal liabilities, and an attorney should be consulted. The process for complying with the regulatory agencies is a bit less complex, although there are many nuances and an experienced environmental consultant will be needed to interface with the agency on your behalf.

So, when you first learn that there has been a release of hazardous materials, such as chlorinated or petroleum dry cleaning solvents, the first thing you’ll need to do is quickly find a consultant or an environmental attorney to make sure that you follow the required process for your state. Commonly, there is a reporting process that must be followed, and there are well-defined timelines that must be met. Once the contamination has been reported to the agency, your case will receive a number, which will be used throughout your regulatory process. You may be given an option to enter a voluntary cleanup program, or you may be required to remain in an enforcement program. Those who take the option to perform investigation and cleanup in a voluntary program usually are allowed more freedom in process and timing and may be eligible for a greater degree of indemnification at the close of the process after cleanup is complete. Enforcement programs may take longer since the agency remains involved in every step, and approvals may take a while. There are other regulatory vehicles that may come into play, such as agreed orders or enforcement orders, when higher levels of assurance are needed by you as the responsible party or the agency.

Each agency has its own personality and may create its own frustrations for you. Bottom line, however, is that if an environmental release has been identified and you want to put it behind you, involvement of the regulatory agency will be necessary. The mission of environmental agencies is to protect human health and the environment. If you keep that in mind and let that be the basis for dealings with the agency, you may be able to have a better understanding of their actions. You may also need to remind certain people within the agency of the scope and limits of their own mission at times to keep them from overreaching their boundaries. That’s specifically what most environmental consultants are good at, so look to them to lead these conversations.

UNDERSTANDING THE LEGAL LIABILITIES

There are many legal issues that may arise soon after you discover environmental contamination, for which you may be responsible. The very first of which is, are you potentially responsible. Since this question is a matter of environmental laws, an environmental attorney should help you answer that. If you are a single owner who has operated at a site where nobody else has, then it may not really be an applicable question. However, if there have been multiple operators and landowners at the contaminated site and you are just one of them, there are some legal matters to address. That’s just the tip of the iceberg when it comes to involving an environmental attorney on your behalf.

The environmental rules and regulations are very closely linked with the law. Any time a matter of law is involved, so should an attorney. Your environmental consultant cannot and should not give advice related to the law. They can help you adhere to regulations, but not laws. As such, relying on your consultant to assist with regulations at a lower price, and have your attorney help with true legal matters at a typically higher price is the normal combination. Conversely, attorneys aren’t in the business of making scientific recommendations regarding the actual investigation and cleanup of the contamination, so that’s another reason why both environmental consultants and attorneys are needed.

It’s common for your environmental attorney to also assist you in understanding other aspects of legal liability outside of regulatory issues that you may have because of the contamination. For example, if the contamination at your site has crossed the property line, there may be trespass issues, and potentially human exposure liabilities to assess and attend to. By allowing your attorney to guide you during the investigation and cleanup process, you’ll have someone watching your back and making sure you don’t expose yourself to liabilities accidentally. You will want a specialized environmental attorney who has much experience with these types of matters. A general business practitioner is likely not experienced enough with these matters to give you sound advice.

UNDERSTANDING THE FINANCIAL BURDENS

The third component of getting started with handling your environmental contamination problem has to do with money. The investigation and cleanup process ranges from expensive to very expensive, so having a hard look at a financial strategy is of paramount importance. The legal advice and work costs money, the investigation and cleanup process itself costs money, the agency is likely to charge you fees for their oversight, and heaven forbid, there could even be penalties involved if you get behind the eight ball. The really bad news here is that lack of funding doesn’t constitute an avenue for forgiveness of a responsible party’s ownership of the liability to investigate and clean up the contamination. Given a demonstration of financial hardship to the agency, you could qualify for various forms of aid, however. Some agencies work with state-run financial entities that may be able to provide you with a low-interest loan, but that may not be a great alternative. The first action is to evaluate all your business assets to make sure that you aren’t leaving any stones unturned. Of course, look at your old commercial general liability (CGL) policies. If you know that you bought these policies but can’t find them, hire an insurance archeologist to help recreate your old insurance portfolio. If you are in a state with favorable case law, you could be covered for the investigation costs, cleanup costs, and your environmental attorney costs.

Work with your environmental consultant to determine the potential financial burden that you may be facing. They will be very cautious about giving you an estimate because until the investigation phase of the work has been completed it will be difficult to quantify a dollar amount. Therefore it’s important to have various options for funding readily available. Contamination can be very tricky, especially chlorinated solvent releases such as tetrachloroethylene (Perc), which tend to hide the true magnitude until a full evaluation has been conducted. The investigation process alone can cost a few hundred thousand dollars. Over my decades of environmental work, it’s common to see an average cost of over one million dollars for a drycleaner site where a release of Perc has occurred. Granted, I’ve seen regulatory closures attained for less than five hundred thousand dollars, but I’ve also seen drycleaner cleanups cost into the tens of millions of dollars. It just depends on how long ago the release happened, and how bad it was.

Hiring a consultant who has performed numerous drycleaner site cleanups is critical since they can help you understand the potential cost more than others. A good one should also be familiar with other potential funding resources that may be available to you. Everyone understands that small business, and even larger ones, may have a hard time with the financial burden of environmental investigation and cleanups. Don’t panic until you’ve explored all avenues.

These three areas – regulatory, legal and financial – are all important when you’re faced with environmental contamination. Whether you expected it or not, you could be on the hook for the cleanup. By following the advice given in this article, you’ll be well on your way to addressing environmental contamination responsibility with a sense of calm for your legal security, your financial plans and your reputation. Both your pocketbook and the future value of your property will thank you and you can rest assured that you took every step you could to get the best outcome possible.

Contact us today to address your environmental contamination.


As seen in Cleaner and Launderer

Headshot of Jeff CarnahanJeff Carnahan, President
Jeff Carnahan, LPG, has 20+ years of environmental consulting and remediation experience. His technical expertise focuses on the investigation and interpretation of subsurface releases of hazardous substances for the purpose of evaluating and controlling the risk and cost implications. He has been a partner of the drycleaning industry for the past decade, and is a frequent contributor to the national drycleaning publication Cleaner & Launderer. He is an industry leader in understanding that environmental risk includes not only cleanup costs, but also known and unknown third-party liability.